FAQ Frequently Asked Questions on PAN Card Application

Please ensure that you submit a clear passport copy. In particular the name, picture & signature must be clearly legible.
Due to Corona lock down hard copy PAN card dispatch from govt. will be delayed. During this time you can submit only PAN number or a copy of E-PAN. The person / authority can verify your PAN details themselves by clicking here
The financial services industry has made big strides in improving the authenticity of recorded information. It is no longer acceptable to have different names in PP, PAN, Voters ID etc. Fathers name is also required to be exactly the same in all ID's and must be spelt out fully (no abbreviations allowed). Many financial institutions, property transfer registrars etc now flatly refuse to accept documents which are not consistent with each other. (Tip: please remember your PP is your primary ID. Ensure that all other secondary ID's such as licenses, PAN, Voters ID etc match your primary ID 100%. If not you will face difficulties in future)
In case of rejection by IT department, the documents are returned with advice requesting additional information / requesting modifications. IT department rejections are outside our control. You will be notified of the same.
The IT department directly dispatches PAN cards to applicants given address. Overseas this is either through post or by private courier. In case it is by post, the applicant is often required to visit the local post office to collect it. If it is by private courier, the same is often delivered to applicants doorstep. It is the IT departments discretion which service to employ i.e. post or private courier.In India PAN cards are usually delivered by Indian Postal Service. Please ensure that your address / house is open and accessible to the post person. If your house is locked etc the card may be returned to IT Dept. Please note that in India the post person will not call you on the mobile if the house is closed. We recommend that you track your delivery online regularly. If your address is going to be locked, please leave a notice on the door asking the postman to leave his name and number, so that the card can be collected later in the day from him/post office. Similarly for overseas clients uncollected cards will be returned. All returned cards (in India or overseas) will be destroyed by IT dept to prevent misuse and fresh application will need to be submitted again.
NRIs also can apply for e-PAN without aadhaar, but the overseas bank statement is mandatory for address proof.
Guarantee: We process 1000's of PAN cards from private individuals, banks and exchange houses. If there is even the slightest mistake on your PAN card, due to an error on our part, we will reprocess the card at our cost and make sure you get a 100% correct one. However, in rare cases, due to no mistake of ours or of the applicant, 1.42% of applications get rejected. It is important to understand that decision to reject an application rests solely with IT department. In such cases, due the large volume of applications, we have access to decision makers and liaise with them / applicant for backup / additional documents in order to meet their stringent requirements. There is no extra charge for this follow-up service.
There are several types of PAN card applications namely, new PAN card application for Indian nationals, duplicate pan card application, PAN card modification application, application for PAN card by foreign passport holders, PAN card for Indian/foreign companies etc. Our standard operating procedure checks each clients status individually and the correct online option is selected while processing. This will ensure that the PAN is accurate and problem free for the years to come.
'Consignment not found' is normally the message displayed for at least 7-10days from date you receive your airway bill number by email from our office. Kindly re-check status of package online closer to the 7th day
Do i have to courier my documents and photo? No, Just email or whatsapp them to us
Can documents be checked before payment? Yes. Our officer will check your documents and advise you next step
What is Pan Card? It is a 10 digit Permanent Account Number (PAN) allotted uniquely to individuals and companies for the purposes of tracking of financial transactions and ultimately for the assessment of tax liabilities. 15 days will get the PAN number.
Do NRI's need a PAN? All individuals and companies are required to submit PAN details while conducting financial transactions in India, namely opening bank accounts, trading in shares, mutual funds, property transactions, filing return of income, vehicle deals, making FD’s. Section 139A(5B) of the Indian IT act requires banks in India to record PAN for each transaction. To conclude, if you intend to make any financial transaction in India, you need a PAN
Apostille? Who needs documents Apostilled? An Apostille is an official certificate issued to certify documents (Incorporation certificates & company bank statement) so they will be recognised in member states without further validation. Once a document has had been Apostilled (confirming the authenticity of seals and signatures) it will be accepted by Indian IT dept as India is a signatory to the apostille treaty. Only foreign companies and individuals not having a Indian passport/OCI card need their ID apostilled. UAE: If you are based in UAE click here to apostille. Other countries: If you are based overseas (other than UAE) contact the nearest Indian consulate/embassy for apostille service.
IT Dept. does not accept credit card statements as address proof, see item 16 below. However clients who insist on submitting only credit card statements may do so at their own risk. Many times credit card statement look very similar to bank statements and 50% of such transaction go through. But In case it does not there will be no refund.
In case of PAN reissue or correction please provide old PAN copy or number. Important: a) by Law Name on PAN must be exactly the same as PP b) Fathers name must be in full. No initials c) Email address must be current and functional. IT notices are sent by email. Failure to respond to IT notices attracts fines, see details. Physical address is less important. Please avoid submitting company emails such as kumar@emirates.com because when you leave the company you will need to apply for updated PAN. Gmail, hotmail etc are better d) Update PAN on change of nationality or big change in appearance e) PAN number will remain same even after modification f) PAN modification / reissue procedure is similar to applying for new PAN. If it is discovered that applicant already had applied for a PAN card earlier, the application cannot be withdrawn or refund given. Usually the IT department issues the 'new' card bearing the same number as the earlier one. In case the IT department issues a PAN card with a different number, the applicant will have to apply for surrender of one of the cards or be face a fine of upto 10,000Rs and maybe an investigation.
If you want PAN delivered to an alternate address (not your PP address) or if your PP does not have an address page - IT Dept. needs you to provide alternative address proof. a) Alternative Overseas delivery address: IT Dept accepts overseas bank statement showing delivery address (P.O. Box mandatory for Gulf countries) or Non-resident External (NRE) bank account statement showing delivery address. Statement should have at least 1 transaction and not be more than 3 months old. Name shown on statement should exactly match name on PP copy. b) Alternative Indian delivery address: Please provide Aadhaar (mandatory), Indian Bank statement, Voters ID, Driving license, ration card etc. Name shown on proof should exactly match name on ID copy
Since 2011, we do not accept cash / documents / clients at our management office in JLT Dubai. It is solely for liaison with Govt. and other statutory bodies. Click here to see payment methods or clients may apply at any branch of Al Fardan Exchange.
PAN cards has nothing to do with your resident / NRI / Foreign national / Major / Minor status. However due to outdated software, sometimes on the system the 'Status' shows as "Resident PAN card or NRI PAN card etc." This 'Status' is completely irrelevant. Eventually the software will be updated and the status field deleted altogether. What is important is that your details (name, fathers name, date of birth etc are correctly spelt mentioned.

Detailed list of acceptable proofs

Indian Citizens (including those located outside India)

Proof of Identity

(i) Copy of

a. Aadhaar Card issued by the Unique Identification Authority of India; or

b. Elector’s photo identity card; or

c. Driving License; or

d. Passport; or

e. Ration card having photograph of the applicant; or

f. Arm’s license; or

g. Photo identity card issued by the Central Government or State Government or Public Sector Undertaking; org. Photo identity card issued by the Central Government or State Government or Public Sector Undertaking; or

h. Pensioner card having photograph of the applicant; or

i. Central Government Health Scheme Card or Ex-Servicemen Contributory Health Scheme photo card

(ii) Certificate of identity in Original signed by a Member of Parliament or Member of Legislative Assembly or Municipal Councilor or a Gazetted officer, as the case may be (in prescribed format) ; or

(iii) Bank certificate in Original on letter head from the branch(alongwith name and stamp of the issuing officer) containing duly attested photograph and bank account number of the applicant (in prescribed format) .

Proof of Address

(i) Copy of

a. Aadhaar Card issued by the Unique Identification Authority of India; or

b. Elector’s photo identity card; or

c. Driving License; or

d. Passport; or

e. Passport of the spouse; or

f. Post office passbook having address of the applicant; or

g. Latest property tax assessment order; or

h. Domicile certificate issued by the Government; or

i. Allotment letter of accommodation issued by the Central Government or State Government of not more than three years old; or

j. Property Registration Document; or

(ii) Copy of following documents of not more than three months old

(a) Electricity Bill; or

(b) Landline Telephone or Broadband connection bill; or

(c) Water Bill; or

(d) Consumer gas connection card or book or piped gas bill; or

(e) Bank account statement or as per Note 2 ; or

(f) Depository account statement; or

(g) Credit card statement; or

iii) Certificate of address signed by a Member of Parliament or Member of Legislative Assembly or Municipal Councilor or a Gazetted officer, as the case may be (in prescribed format) or

(iv) Employer certificate in original(in prescribed format) .

Proof of date of birth

(i) Copy of

a. Birth Certificate issued by the Municipal Authority or any office authorized to issue Birth and Death Certificate by the Registrar of Birth and Death or the Indian Consulate as defined in clause (d) of sub-section (1) of session 2 of the Citizenship Act, 1955 (57 of 1955); or

b. Pension payment order; or

c. Marriage certificate issued by Registrar of Marriages; or

d. Matriculation Certificate; or

e. Passport; or

f. Driving License; or

g. Domicile Certificate issued by the Government; or

h. Affidavit sworn before a magistrate stating the date of birth

Foreign Citizen

For Individuals and HUF

Proof of Identity

1. Copy of passport, or

2. Copy of Person of Indian Origin (PIO) card issued by Government of India, or

3. Copy of Overseas Citizen of India (OCI) card issued by Government of India, Or

4. Copy of other national or citizenship Identification Number or Taxpayer Identification Number duly attested by “Apostille” (in respect of countries which are signatories to the Hague Convention of 1961) or by the Indian Embassy or High Commission or Consulate in the country where the applicant is located or authorised officials of overseas branches of Scheduled Banks registered in India (in prescribed format) .

Proof of Address

1. Copy of Passport, or

2. Copy of Person of Indian Origin (PIO) card issued by Government of India, or

3. Copy of Overseas Citizen of India (OCI) card issued by Government of India, or

4. Copy of other national or citizenship Identification Number or Taxpayer Identification Number duly attested by “Apostille” (in respect of the countries which are signatories to the Hague Convention of 1961) or by the Indian Embassy or High Commission or Consulate in the country where the applicant is located or authorised officials of overseas branches of Scheduled Banks registered in India or

5. Copy of Bank account statement in the country of residence, or

6. Copy of Non-resident External (NRE) bank account statement in India, or

7. Copy of Certificate of Residence in India or Residential permit issued by the State Police Authorities, or

8. Copy of Registration certificate issued by the Foreigner's Registration Office showing Indian address, or

9. Copy of Visa granted & Copy of appointment letter or contract from Indian Company & Certificate (in original) of Indian address issued by the employer.

Note: In case .Office Address (of India). is mentioned in application made by foreign citizens, then it is mandatory to provide following documents as proof for office address in addition to any of the above residence proof: I. Copy of appointment letter/contract from Indian Company and II. Certificate (in original) of address in India of applicant issued by authorized signatory of employer on employer's letter head mentioning the PAN of the employer and III. Copy of PAN card for the PAN mentioned in the employer's certificate.

March 27, 2020